Refund policy
Last updated: 2026-09-27
1.When you pay — after both sides agree to meet
Applying and being reviewed costs nothing. We find someone suitable, send each side the other’s profile, and arrange payment only once you have both said you would like to meet. If things stop before that point, you owe nothing.
2.Cancelling before contact details are shared — full refund
Even after paying, you are refunded in full if you ask to cancel before your contact details have been passed to the other person. The refund goes back to your payment method or the account you give us; the time it takes depends on your bank or card issuer.
3.After contact details are shared — no refund
Once both sides have received each other’s contact details, the payment is no longer refundable. At that point the service you paid for — identity verification, selection against your criteria, confirming both sides are willing, and the introduction itself — has been delivered in full. If the conversation does not continue, or no meeting takes place, that is not grounds for a refund. If the other person does not show up for the meeting, the next section applies.
4.No-shows
If, after a meeting has been agreed, one side fails to turn up without notice, that person’s payment is not refunded. The person who was kept waiting receives a full refund and a new introduction. The new introduction follows the usual process: payment is arranged only once both sides accept. Whether a no-show occurred is decided by the company based on both sides’ messages and accounts, and your manager may contact you to confirm.
5.If the other person does not respond
If, after you receive their details, the other person does not respond, we may at our discretion provide one further introduction at no charge. We do not guarantee meetings or relationships, so this is handled as a further introduction rather than a refund.
6.How to request
Contact your manager, or email us from the address you used to apply. Because the service has no login, we can only verify you through the contact details on your application. We will respond with the outcome within a reasonable period.